Privacy Policy

1. Introduction

Challysub ("we", "us", or "our") operates the website challysub.com.ng and the Challysub mobile application. This Privacy Policy governs the collection, use, and disclosure of personal information when you use our services, including buying airtime, data bundles, cable subscriptions (DSTV, GOTV, etc.), utility bills, and other related services in Nigeria.

By using our services, you agree to the collection and use of information in accordance with this policy. This policy is designed to comply with applicable data protection laws including the Nigeria Data Protection Act (NDPA) and requirements for Google Play and Apple App Store listings.

2. Information We Collect

Personal Information You Provide

• Name, phone number, email address, and residential address
• Payment information and transaction history
• Account credentials (username, password, transaction PIN)
• Identification documents (if required for verification)

Automatically Collected Information

• Device information (IP address, device ID, operating system, browser type)
• Usage data (pages visited, time spent, clicks, and interactions)
• Location data (with your consent, for service delivery)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services (airtime, data, cable TV, bill payments)
• Process transactions and send confirmations
• Authenticate users and prevent fraud
• Communicate with you (transaction alerts, customer support, service updates)
• Personalize your experience
• Comply with legal obligations
• Analyze usage to enhance platform performance

4. Sharing of Information

We do not sell your personal data. We may share information with:

• Network providers (MTN, Airtel, GLO, 9mobile) to complete transactions
• Payment processors and financial partners
• Third-party service providers who assist in delivering our services (subject to confidentiality)
• Regulatory authorities when required by law

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including encryption for sensitive data and secure wallet PINs. However, no system is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. For our mobile app, similar tracking is handled via app analytics tools.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Object to or restrict processing
• Withdraw consent where applicable
• Receive a copy of your data (data portability)

To exercise these rights, contact us using the details below.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: support@challysub.com.ng
• Phone: 08101378606
• Address: Mount Zion by Express Supermarket, Calabar, Cross River State, Nigeria